Piu / Support

Support

Need a hand? Write to us and a real person will reply, usually within a few days.

It helps if you tell us your iPhone model, your iOS version and what you were doing when it happened.

Subscriptions and purchases

How do I cancel Piu Plus?

Open Settings on your iPhone, tap your name, then Subscriptions, choose Piu and cancel. You keep Plus until the end of the period you already paid for.

I bought Plus but it is not showing

Make sure you are signed in to the same Apple ID you used to buy it, then use the restore option in the app. If it still does not show, email us.

How do I ask for a refund?

Apple handles refunds for App Store purchases. Visit reportaproblem.apple.com and choose Piu.

Your practice and your jungle

My history is missing on a new phone

If you use iCloud, make sure you are signed in with the same Apple ID and that iCloud is on for Piu in Settings. Syncing can take a little while.

Do I need an account?

No. Piu has no accounts.

Apple Watch, reminders and Health

Reminders are not showing up

Open Settings, choose Notifications, then Piu, and make sure notifications are allowed. Also check that a Focus mode is not hiding them.

How do I change Apple Health access?

Open the Health app, tap your picture, choose Apps, then Piu. Piu only asks for Health access when you turn on a Health switch in its Settings.

The Watch app is not starting a session

Make sure your Watch is unlocked and nearby, then open Piu on the Watch. If it still fails, restart both devices and email us.

Ideas and feedback

We would love to hear what would make Piu calmer or more useful. Send it to support@heypiu.com.

Piu is not medical advice and is not a medical device. If you are worried about your health, please talk to a doctor.